• NPCI – National Payments Corporation of India is the regulatory body constituted by the Government of India to oversee all Retails payments in India. It was set up with the guidance and support of Reserve Bank of India (RBI) and Indian Banks’ Association (IBA).
• Sponsor Bank – These are banks’ empaneled with the NPCI for the purpose of facilitating eMandate process. Ingenico is the appointed sponsor bank for Shubham Housing Development Finance Company Limited.
• Destination Bank – Bank where the customer holds the account from which he/she wants the automatic debit to be made.
• Corporate – Shubham for which you have requested the eMandate so that they can auto-debit customer bank account.
• Customer – You are termed as the customer, since you are going to apply for the e-NACH through the Corporate.

• Creation of an authenticated mandate by the customer himself through electronic channels
• Shorter mandate acceptance cycle and auto acceptance of mandates
• Secured and assured mandate acceptance - mandates are initiated by the customer to his banker

Shubham will develop an API in their portal or with the help of integrator which will have the facility of capturing all the mandate related information. The merchant site re-directs the customer to the bank page using the NPCI interface for selection of authentication mode and for authenticating the mandate using either internet banking credentials or debit card credentials.

Below are the two types of authentication modes

• Internet banking
• Debit card

Customer has to verify whether all the mandate details he/she is going to authenticate are correct. Select the mode of authentication and authenticate the mandate by providing his/her banking credentials.

NPCI interface will provide the list of banks that are live on each authentication mode.

For "Internet banking" authentication, the customer will be prompted to enter the login and password credentials. Whereas for "Debit card" authentication, the Debit card number and OTP details will be requested. Banks may introduce additional checks and balances as well, as per their internal policies.

Yes. The mandate cannot be initiated without a utility code in the Mandate Management System. The utility code helps to identify Shubham in whose favour the mandate is issued.

The cap on the mandate amount currently is Rs.10.00 lakhs.

The Destination bank is to present the mandate on same day in NACH system. The Sponsor bank should process and respond within the TAT of 2 days.

Unique Mandate Management Reference number which is 20 digits will have the 5th digit as "7", when mandate registration is initiated through net banking/API.

After successful authentication of the mandate, the bank page will confirm success or failure of the mandate acceptance. The message should be displayed by the corporate to the customer.

If the mandate is rejected by the sponsor bank then the destination bank should remove the mandate registration from Core Banking System. The destination/customer bank should send an SMS to the customer when the mandate is returned by the sponsor bank along with the reason for rejection.

The Customer can approach either the corporate or his banker for amending a mandate. The bank should follow the amendment procedure detailed in the business specification document.

It will be effective after the acceptance of the customer bank.

Customer should approach the corporate for cancellation of a mandate. Based on the request, corporate will intimate the sponsor bank for initiating the request. The bank should follow the cancellation procedure detailed in the business specification document.

Debit transaction to the customer’s account, can be initiated only after the mandate is accepted by the sponsor bank and Unique Mandate Management Reference number is active in Mandate Management System.