Grievance Redressal

If you have any complaints or grievances regarding your home loan or your interaction with any Shubham employees, we would request you to make an entry in the complaint register maintained at the Branch of home loan bank. Kindly ask the Credit Officer in the branch to give you a Complaint Number for the same. 

We will try and resolve your complaint within 7 working days of receipt of the same. The resolution of your complaint will be communicated to you in writing or at the Branch by the Credit Officer.    

If you do not receive any response for your complaint within 7 working days, you can send an email to or write to us at:

Office of the CEO
Shubham Housing Development Finance Company Ltd.
Shubham House, 425, Udyog Vihar Phase-IV,
Gurgaon, Haryana - 122015

We assure you that your complaint will be looked into at the earliest.

In case your complaint has not been resolved to your satisfaction, you can also approach the Complaint Redressal Cell of National Housing Bank by lodging its complaint in online mode at the link, OR in offline mode by post, in the prescribed format available at link at the following address:

National Housing Bank
Department of Regulation and Supervision
(Complaint Redressal Cell)
4th Floor, Core 5-A, India Habitat Centre,
Lodhi Road, New Delhi 110 003