FAQS

Customers can apply for a Home Loan at any time once they have decided to purchase or construct a property and even if they have not selected the property or the construction has not commenced

Customers can make a loan application in 3 easy ways. Call us on 1800 258 2225 & a Shubham Relationship officer will be happy to assist you. Email us at customercare@shubham.co. Visit any of our branches. To locate the nearest branch click here.

We have a range of home loan products to cater to every need. To know further contact us on 1800 258 2225 or drop an email at customercare@shubham.co. Visit any of our branches. To locate the nearest branch click here.

Security of the loan would generally be security interest on the property being financed by us and / or any other collateral / interim security as may be required by us. It is extremely important for customers to ensure that the title to the property is clear, marketable and free from encumbrance. There should not be any existing mortgage, loan or litigation, which is likely to adversely affect the title to the property.

Yes, we provide home loan balance transfer services to our customer's. For more information contact our housing loan expert. Call us at 1800 258 2225

Yes on the given conditions that the loan taken should be utilised towards addition of a built up space in a dwelling unit. 1) Up-gradation of a dwelling unit by complete demolition and reconstruction. 2) Improvement of the dwelling unit by making walls/ceilings better and safer. 3) Addition of water connections, bathrooms and sewage connections. 4) Renovation of an existing dwelling unit

Yes, co-applicant or guarantor is required for taking a loan. Maximum of 2 applicant's income can be considered from a household.

Photograph, Identification Proof, Address Proof, Income proof (If available), Property Documents.

The EMI consists of the principal amount and the interest on the principal amount. It is calculated by taking into account the loan amount, the time frame for repaying the loan and the interest rate on the borrowed sum. Every month, part of the EMI is adjusted towards the interest payable and the balance is adjusted towards repayment of the principal.

No, the floating rate of interest cannot be changed to a fixed rate.

No, there will be no charges levied for restructuring/converting the loan. However, the same could be applicable in the future.

No additional charges would be applicable unless any changes do occur in the policy, tenure, or interest.

Customers can take a disbursement within 90 days from the date of sanction. Shubham shall disburse the loan either in lump-sum or in suitable installments with reference to the progress of construction or on consideration of any other factors as determined by Shubham.

Customers are eligible for tax benefits on the principal and interest components of their Home Loan under the Income Tax Act, 1961.

Property cannot be transferred without repaying/clearing the existing loan taken from Shubham.

• Customers can make a request at the branch. • Customers can call us on 1800 258 2225. The request will get accepted after the personal details get verified by our customer care officer through a phone call. Also after updating it in our system, an intimation call & query reference number will also be delivered to the client's new registered contact no.

Customers will get the original documents along with an NOC within 15 working days from the foreclosure cheque clearance date.

EMI refers to the 'Equated Monthly Instalment' which is the amount customers pay on a specific date each month till the loan is repaid in full.

Market value refers to the estimated amount that is expected to be fetched on the property as per the current market conditions.

The 'Agreement to Sell' in a property transaction is a legal document executed on a stamp paper that records in writing the understanding between the buyer and the seller and all the details of the property such as area, possession date, price etc.

An under construction property refers to a home which is in the process of being constructed and where possession would be handed over to the buyer at a subsequent date.

Pre-EMI is the interest on the loan amount disbursed. It is payable every month from the date of each disbursement until the commencement of the EMI payments.

eNACH stands for electronic NACH and utilizes the services of NPCI’s National Automated Clearing House (NACH)

NPCI – National Payments Corporation of India is the regulatory body constituted by the Government of India to oversee all Retails payments in India. It was set up with the guidance and support of Reserve Bank of India (RBI) and Indian Banks’ Association (IBA). Sponsor Bank – These are banks’ empaneled with the NPCI for the purpose of facilitating eMandate process. Ingenico is the appointed sponsor bank for Shubham Housing Development Finance Company Limited. Destination Bank – Bank where the customer holds the account from which he/she wants the automatic debit to be made. Corporate – Shubham for which you have requested the eMandate so that they can auto-debit customer bank account. Customer – You are termed as the customer, since you are going to apply for the e-NACH through the Corporate.

Creation of an authenticated mandate by the customer himself through electronic channels. Shorter mandate acceptance cycle and auto acceptance of mandates. Secured and assured mandate acceptance - mandates are initiated by the customer to his banker

Shubham will develop an API in their portal or with the help of integrator which will have the facility of capturing all the mandate related information. The merchant site re-directs the customer to the bank page using the NPCI interface for selection of authentication mode and for authenticating the mandate using either internet banking credentials or debit card credentials.

1. Internet banking

2. Debit card

Customer has to verify whether all the mandate details he/she is going to authenticate are correct. Select the mode of authentication and authenticate the mandate by providing his/her banking credentials.

NPCI interface will provide the list of banks that are live on each authentication mode.

For 'Internet banking' authentication, the customer will be prompted to enter the login and password credentials. Whereas for 'Debit card' authentication, the Debit card number and OTP details will be requested. Banks may introduce additional checks and balances as well, as per their internal policies.

Yes, the mandate cannot be initiated without a utility code in the Mandate Management System. The utility code helps to identify Shubham in whose favor the mandate is issued.

The cap on the mandate amount currently is Rs.10.00 lakhs.

The Destination bank is to present the mandate on the same day in NACH system. The Sponsor bank should process and respond within the TAT of 2 days.

The unique Mandate Management Reference number which is 20 digits will have the 5th digit as '7' when mandate registration is initiated through net banking/API.

After successful authentication of the mandate, the bank page will confirm the success or failure of the mandate acceptance. The message should be displayed by the corporate to the customer.

If the mandate is rejected by the sponsor bank then the destination bank should remove the mandate registration from Core Banking System. The destination/customer bank should send an SMS to the customer when the mandate is returned by the sponsor bank along with the reason for rejection.

The Customer can approach either the corporate or his banker for amending a mandate. The corporate or bank should follow the amendment procedure detailed in the business specification document.

It will be effective after the acceptance of the customer bank.

The Customer can approach either the corporate or his banker for cancellation of a mandate. The corporate or bank should follow the cancellation procedure detailed in the business specification document.

Debit transactions to the customer’s account can be initiated only after the mandate is accepted by the sponsor bank and the Unique Mandate Management Reference number is active in the Mandate Management System.

• • Visit Shubham’s website, you will find a “Customer Corner” option, click on it to see the dropdown, and select the eNACH registration option.
• • Once you select the option, you will be taken to the E-NACH registration page where you can start your journey with a loan application number.
• • Proceed further by selecting a Debit Card, Net Banking, or Aadhar to register the mandate.
• • Once you select the option, your bank page will open where you must enter the required details.
• • The bank may require you to enter an OTP to complete the registration.
• • Once you have completed the required steps, your bank will show you a confirmation page on successfully registering the mandate.
• • You will be redirected to the E-NACH portal showing you the confirmation page for successful registration.

• • Customer should approach the corporate for suspension of mandate with reason.
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• • Once the suspension period is completed resume the Emi presentation.

The EMI will be due on the 4th of every month.

For your convenience, SHDFC offers various modes for repayment of the loan. Customers may issue standing instructions to their bankers to pay the installments through NACH (National automated clearing house) or ECS.

Yes, customers can repay their home loan ahead of the schedule without any pre-payment charges.

Annual account statements and interest certificates are sent to all customers after the financial year closing. For any interim requirement, customers can contact the branch officials or our directly centralised customer care team through call/mail/letter. Interim requests are on chargeable basis.

Yes, customers can part pay their loan anytime during the tenure. There is no pre-closure penalty payable by the customer in case of partial or full prepayment.